Shipping policy

SHIPPING

• Orders will be processed within 24 to 72 business hours. You will be responsible for shipping costs in the event of any return.
• Does not apply if the product arrived with any defects. (See more information in the Returns and Refunds section)
• For shipments outside the United States, please contact via email at info@solovedpaws.com to process the order.
• We are not responsible for package not received must be claimed 

WAREHOUSE PICK-UP

• We are now offering the option of "PICK-UP" at our Hato Rey Warehouse (1208 Calle Cadiz) available from Monday to Thursday from 10am to 4pm.
• Any order that is selected to be picked up at our Santurce warehouse can be picked up after receiving an email indicating that it is ready. You can pick it up the same day if you do it within the specified time.
• If you have any questions about a past order or would like to contact our customer service, you can email info@solovedpaws.com or by What's App at +1-787-671-2702.
• Any order that is not picked up within 30 days will not be valid for refunds.
• Any order that meets 90 days without pick-up will become discontinued.